Your 100% satisfaction is important to us. Unfortunately, at this time we do not offer Returns, Exchanges, or Refunds due to the sensitivity of our product (some rules and restrictions may apply)
- If a product gets damaged while being delivered, customer has the option to exchange the product within 3 days of purchase.
- Customer must send an email with a photo of the damaged item and copy of receipt of purchase attached to info@jepspremiumhairoil.com. Please put attention to Exchange Dept.
- Refusing to follow these steps, could result in exchange being denied.
- If an item is refused by the customer once it has been delivered, there will a $10.00 restocking fee plus shipping that will be charged to the credit card used to place the order. Customer will be notified of charges via email prior to charges being made.
Note: It is important that the customer notify our customer service team via email as soon as possible of any issues regarding their order.
If you have any additional questions, please feel free to contact our customer service team at info@jepspremiumhairoil.com
